2 Messages
Are you kidding me???
I'm a current Comcast/Xfinity customer primarily because my HOA has a deal with you. Today I called Comcast to inquire about adding home security. After 15 minutes, no one was even capable of even connecting me with the right person to help me. I was finally connected to a woman who informed me she was in billing but promised to connect me to the right person. But after being put on hold for several minutes, she then informed me that she would be helping me and attempted to add something to my account! I told her I just wanted to ask questions about the various plans and wasn't ready to commit to anything. She then tells me she'll have to check my account - again - and put me on hold - again. I hung up. Of course, I got no call back. I did get a survey later that, as usual, you'll completely ignore. One thing I'll say about Comcast/Infinity: you are marvels of consistency.
XfinityGabby
Official Employee
•
1.5K Messages
1 year ago
Hello, @user_m9q3kb. We appreciate you reaching our Forums team regarding our Xfinity Home services. I can certainly understand the frustration of not being able to get the details you're looking for. We do have some information you can find here. If you're looking for specific pricing and details for your household, we can help. Please send a DM with your full name and full service address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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