are you asking customers to upgrade their gateway by January 31, 1926 at no additional cost?

user_ohodi0 Thanks for reacing out with your concerns! Xfinity may reach out to customers who's current modem is designated as End of Life and ask them to swap out the device. I would be happy to review your account to see if your modem needs to be upgraded. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….