New Poster
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3 Messages
Are xfinity's practices legal?
For years xfinity has been creping up the costs of my serivce, and at the same time has made it impossible to change my plan online (oh the irony). Is that even legal? Add to that that I'm charged for sports that I never use, and that the bundels offered are completely out of sync with anyone's actual needs, and I wonder whether it's not time for regulators to step in.
Responses
ComcastRob
Official Employee
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227 Messages
2 m ago
@Oromex
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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