3 Messages
Are Xfinity chats all scams?
I contacted Xfinity through their chat assistant. I wanted to add mobile to my Internet account. The agent offered me a very nice package and I even got a credit deducted from my account. I was given an appointment at my local store to pick up my Phones. The store informed me I had to be scammed. They had me sign up for a different offer which was more expensive and paid a deposit. Yesterday evening, I received an email stating that I need to send photos of my ID before it can be approved. My ID was already submitted at the store. This was online customer service requesting this through email and chat. It seems that the communication is terrible. After 24 years with them, I have lost total trust and I don’t know what to do.
XfinityAngie
Official Employee
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1.8K Messages
1 year ago
@user_y668qd, Thank you for reaching out to Xfinity Support. It is always good to lean on the side of caution. Here is a link that will tell you what to look out for when it comes to suspicious emails, chats, or phone calls. https://www.xfinity.com/support/articles/phishing-scams. We want you to always be safe.
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XfinityAngie
Official Employee
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1.8K Messages
1 year ago
@user_y668qd, I understand your concern. If you would like, I can take a closer look at your account. Please send us a DM with your name and full address. I understand if you don't feel comfortable doing so after all that you have experienced. Here is the link for our Customer Security Assurance Team in case you want to reach out to them, https://internetsecurity.xfinity.com/help/report-abuse/, or you can call them at 1-800-Xfinity and ask for our CSA Department. Either way, we want to help.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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