Visitor
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1 Message
Are there no humans anymore to help with spotty internet service?
Last week a technician came to understand why my modem kept going offline and reconnecting. Said my modem was fine. He changed a bunch of coax cable ends all over the house. Seemed to resolve the issue. They came back today to replaced the line from the poll to the house. No it goes off line like every 30 to 45 minutes and restarts. I have been on your site trying to find some help for like an hour. I get locked into your Xfinity Assistant loop of futility. Every time I click on "Chat with and Agent" - nothing happens. Does anyone work at Xfinity, or is it just a useless chat bot?
EG
Expert
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114.9K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.9K Messages
8 hours ago
@user_x667rv
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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