Visitor
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1 Message
Are there any agents from the United States?
I have just spent FIVE HOURS on the phone trying to get my Xfinity bundled plan fixed. Actually it was 5 hours and 22 minutes.
I have been a Xfinity customer for over 20 years. I HAD a “grandfathered” plan that included some premium stations/ Netflix & Peacock and HBO/ MAX. I had a billing problem where they owed me $7.99 and I wanted it returned. Somehow that phone call ended with me agreeing to get rid of my great bundle. WHY?!?!
Now I have nothing bundled with my Phone/ internet/Cable. To make matters really worse…. To get everything I used to get back? I would need to pay $56 MORE than my original deal.
Common Sense? I think not. WHY would I get rid of my great/ not available anymore plan. Just so I could give Xfinity more money for the inconsistent services that I get now????
ARGH! If I could go back, I would have just paid the $7.99 and kept my old plan.
XfinityJohnG
Official Employee
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1.8K Messages
1 day ago
Thank you for reaching out to us here @user_b0rl4b. I am very sorry to hear about that experience, and I would be happy to check on any options we have for your service from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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