1 Message
Apt Showing Up as a Business
Hello, I'm moving to a new apartment and I'm trying to transfer services, but my new apartment is showing up as a business. I've tried speaking with chat but was told I cannot get internet services there and to look for another internet provider by one agent, while another told me to simply switch to residential but they had to open a ticket (which I wasn't given a ticket number nor heard from regarding the request). Per the first agent I sought services with other providers but they all told me that XFinity was the contracted provider for that address. Could someone please help me get internet service to my new apartment? Will I need to start a business simply to do this?
EG
Expert
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110.6K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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2K Messages
3 months ago
@user_75qp8v Welcome to our community forum and thank you @EG for moving this post for greater visibility. I'm so grateful that you're taking Xfinity internet with you to the new place and I'm sorry this wasn't resolved for you the first time you reached out. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until you confirm that everything has been cared for.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and previous service address so I can find the account and help with the transfer of service.
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