1 Message
Apt Building switched to Xfinity...cannot upgrade or alter plan
I am extremely frustrated by any lack of ability to contact xfinity. I have been going through a never ending loop system of trying to upgrade my connection however every method of chaning my plan leads me to a 866 number that then only leads me to the limited and quite frankly useless chat bot.
The chat bot then will not connect me to an agent or provide any sort of information on alternative options to do so.
I am extremely unhappy with the below sub standard service.
EG
Expert
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110.8K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.3K Messages
10 months ago
I am sorry to hear of the issue you are having with getting in touch with us to upgrade your account. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account. You can also set up the services directly from the website.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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