4 Messages
Appointments not registering
I've spent the better part of 7 hours over the last 3 days in the AI Chat circle of hell.
Was told by a LiveAssistant that I had an appointment yesterday between 05:00am -11:30pm, and a text asking for confirmation, and did so.
Day came and went, nothing. Not text. Nothing. Xfinity app said I had no appointment scheduled... huh. Used Chat assistant endlessly, finally sent to LiveAssistant again. Told me to wait 30 min or less for a direct call.... 128 minutes and counting... nothing.
Chat Loop ending with LiveAssistant again. Something is broken with Appt system but I'm assured I have an appointment now for tomorrow 10-12 pm and I'm told they will send me an email confirmation because app can't do it currently.
15 minutes later... 2 emails telling me how to get the Peacock App... No confirmation.
Seriously, I've been waiting over 12 months to have the cable buried as it's still sitting on top of my driveway. Is this an FCC problem or BBB?
I'm not sure they can tell me they don't like me more than this suggests. I guess tomorrow they'll show up or it'll be another swift kick to the nethers.
XfinityChristy
Official Employee
•
2K Messages
1 year ago
@FCOPuqMY7cFyKS2 Thank you for reaching out via our Xfinity Forums. I would be happy to take a closer look at your account and where things are at with getting that line buried. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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FCOPuqMY7cFyKS2
4 Messages
1 year ago
Doing a bit of a follow up for anyone with similar issues. DMd and was told that when they authenticated they'd give me more instructions. 24 hours later that didn't go anywhere either, 0.0. With no response, I'm not sure there is anything I can do with Xfinity. 14 months with the cable strewn over my driveway, wondering how long before it frays. App still not updating with appointments either. I guess if the cable breaks, I could try and break the agreement failure to provide service?
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