Visitor
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1 Message
Appointment
Hello, so basically three weeks ago a tornado happened and our house cable, everything fell down. But we got it fixed with an electrician. But they didn’t fix the WiFi cable since it’s the WiFi company work. We called XFINITY three times to make appointment with us so the cable can be up again, but they never came to our house to fix it!!! This is wrong, xfinity is messing up!! Indiana Michigan power came to our house today and even asked us when is the WiFi cable going to store up.
XfinityDuron
Official Employee
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824 Messages
3 hours ago
Hello there @user_n5j76m I hate to hear about the disaster that has affected services at your home, but I am happy to see that you are doing well. I will be happy to dig into your account and see where we stand with getting your services corrected. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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