Hey there, Carlosl25! We appreciate you reaching out this weekend with your concerns about your appointment. You have reached the right spot for help! We would be more than happy to look into this. For future reference, you can also manage your appointments to check for any earlier time slot openings on our awesome XFINITY App. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityNatalie
Official Employee
•
517 Messages
2 days ago
Hey there, Carlosl25! We appreciate you reaching out this weekend with your concerns about your appointment. You have reached the right spot for help! We would be more than happy to look into this. For future reference, you can also manage your appointments to check for any earlier time slot openings on our awesome XFINITY App.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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