Visitor
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1 Message
Appointment
3 days ago, I was notified that I needed to have a technician come out for something dealing with my internet. So I scheduled an appointment for yesterday morning. Never recieved a text the day before, and when I went to check on my appointment online, it showed I didn't have an appointment, so I rescheduled to today. I never recieved a confirmation text for the appointment today. So do I wait at home incase someone shows? Or should I reschedule? Not having the confirmation of the appointment makes me hesitant that someone will actually show up.
EG
Expert
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114.5K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2K Messages
3 hours ago
@user_ku8873 Thanks for reaching out to our team for help with your appointment. If you're not receiving a confirmation email or seeing it online our apologies as it's not going through for some reason. Our team can help, and we can schedule someone to come out and resolve your internet concerns.
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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