The Comcast appointment function is working as designed.
you need to first waste 3 weeks and an hour for each call to the Philippines call center before you move to the next level in the game which is the ‘tech appointment level’.
Hello user_niehmq thank you so much for taking the time to reach us here via our Xfinity Forums! Was the service visit for in-home repair or for exterior work? If for the latter, then the tech may not come to the door and just work on the areas needed.
I had an appointment scheduled and received the text message that the technician was onsite and please greet him as soon as possible. Went outside and technician was not there. received a text 15 minutes later that 'oops we missed you - please reschedule' I am quite angry and would love to speak to a human being!! Any advice?
Hello @user_g1fo13 sorry to hear that the tech was not outside. We would be happy to look into this for you. Can you confirm what the tech was coming out to fix?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We can look into the appointment for you. Please send a direct message with your full name and the address to we can pull up the account.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
user_niehmq
Visitor
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2 Messages
22 days ago
No show for a scheduled appointment
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XfinityAlfonso
Official Employee
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1.7K Messages
22 days ago
Hello user_niehmq thank you so much for taking the time to reach us here via our Xfinity Forums! Was the service visit for in-home repair or for exterior work? If for the latter, then the tech may not come to the door and just work on the areas needed.
0
0
user_g1fo13
Visitor
•
3 Messages
13 days ago
I had an appointment scheduled and received the text message that the technician was onsite and please greet him as soon as possible. Went outside and technician was not there. received a text 15 minutes later that 'oops we missed you - please reschedule' I am quite angry and would love to speak to a human being!! Any advice?
5
0