Appointment with a technician

I have scheduled an appointment with a technician on 9/16/26 but am hoping I can get an earlier appointment. I work from home so my internet issues are causing me lots of problems. Please help!

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EG

Expert

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120.8K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDena

Official Employee

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4.6K Messages

3 hours ago

@user_lttkzj

Signing up for our appointment waitlist can be completed with the link: https://www.xfinity.com/support/articles/appointment-waitlist. Requests for an earlier appointment cannot always be fulfilled.

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U

I have sent my text WAITLIST to 266278. But have not received a text back confirming that I'm on the waitilist. How long does it take to receive confirmation after sending the "waitlist" text?

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1 hour ago

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XfinityDena

Official Employee

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4.6K Messages

You would be notified as soon as an opening occurs. @user_lttkzj

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 hour ago

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user_lttkzj

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3 Messages

Here's the instructions provided. Receive a text confirming I want to be added to the waitlist and then another text if my desired timeslot becomes available. So step 3 below doesn't happen?

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47 minutes ago

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XfinityDena

Official Employee

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4.6K Messages

I am sorry I misunderstood that you were asking for the change to an early appointment. Did you get conformation for being added? @user_lttkzj

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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16 minutes ago

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Customer Service

user_lttkzj

Appointment with a technician

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XfinityDena

user_lttkzj

XfinityDena

user_lttkzj

XfinityDena

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