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Esh_Alexa
1st Topic

Visitor

 • 

2 Messages

Sunday, July 2nd, 2023 3:38 PM

Closed

Appointment Waitlist

Hi, I've set up an appointment to install service for my new home over a week later (July 7, 2023, 8am-10am).

I'm a remote worker, and I need internet ASAP. I try to sign up the appointment waitlist by sending text however I got a reply said that xfinity doesn't accept appt. waitlist in my area (zip code: 38134).

The appointment is still set, but it now says:

You do not have any xfinity appointments scheduled. Please visit https://xfinity.com/support for help.

Note: It may take a few minutes to reflect recent updates to your appointment.

I've called in to verify and checked my account, the appointment is still scheduled for Friday. Is there any other way I can grab a cancelled appointment? I've called in to check. I'm currently working from home, tethering my phone, and it's not great. 

Thank you. 

Question

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Updated 

2 years ago

581

1

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XfinityJosephA

Official Employee

 • 

1.7K Messages

2 years ago

Hello, @Esh_Alexa thanks for choosing Xfinity! The waitlist feature is market specific but make sure you have the Xfinity app. You can check open appointments and reschedule from the app as well. The benefit to the app is you can check your account anywhere and anytime. This is what I recommend.

2

0

Esh_Alexa

Visitor

 • 

2 Messages

@XfinityJosephA​ I get the error, "Sorry, our appointment times failed to load. So, I can't even try to find a sooner date through the my account app. Also, the xfinity app lands on the activate device page and only gives me an option to log out. 

2 years ago

0

CCJodie

Problem Solver

 • 

1.3K Messages

@Esh_Alexa Thanks for trying! Let's see if we can find you a earlier day and time to be sure. Please send us a private message with your full name and service address.

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

2 years ago

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