Appointment to Install Coax Cable [Edited]

Took me 30+ minutes for the guy to get ahold of “dispatch” to set up an appointment that is pretty much at the end of the month so I’m going to be paying for an entire month of internet service and I can’t even access it until the tech comes, in 2 weeks. By that time I’ll have a newborn and I’ll really be annoyed to have to let a stranger inside the home to install a coax cable. I’m honestly more upset that I had to wait so long when I called fairly early. My wait time was less than 1 minute to even speak with a representative but for dispatch to leave them hanging for 30 minutes is reDONKulous.

[Title Edited: "How to write a helpful post"]

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XfinityEmilyB

Official Employee

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3K Messages

1 hour ago

user_z4cdo7 Thank you for posting on our community forum so we can make sure you have the soonest appointment. With a newborn on the way, I want to make sure this process is seamless as possible. We will not charge you for service that you're not able to use, so you'll start getting charged once service is active. Have you signed up for the appointment waitlist: https://www.xfinity.com/support/articles/appointment-waitlist in case something sooner becomes available?

I want to make sure you're taking advantage of all the awesome features available to you. With Xfinity, you have access to millions of free hotspots across the footprint so you can stay connected even before service is active. You can learn how to locate them here: https://www.xfinity.com/support/articles/about-xfinity-wifi-internet. They're super convenient and easy to use!

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user_z4cdo7

Appointment to Install Coax Cable [Edited]

XfinityEmilyB

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