Visitor
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1 Message
Appointment schedule
My internet is out and I need a technician. The earliest they can get someone out is 5 days, without internet. Is there a shortage of technicians? I appreciate the bill reduction but I need my internet more. Can’t conduct any personal business from home now. 5 days is unacceptable!
EG
Expert
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119.5K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlyssaA
Official Employee
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2.9K Messages
56 minutes ago
Good afternoon @user_mpzeix, and thank you for reaching out on our Community Forums regarding your frustrations with scheduling an appointment. We appreciate you bringing your concerns to our attention.
I can certainly understand how frustrating it is to be without working service while waiting for an appointment, and I completely understand where you're coming from.
Have you had a chance to add yourself to our Appointment Waitlist in case an earlier appointment becomes available? You can join the waitlist by following the steps outlined here: Xfinity Appointment Waitlist, or by texting WAITLIST to 266278.
Also, would it be okay if we checked back in with you after the visit to see how everything went and confirm that your service is working properly? We want to make sure this issue is fully resolved and that you're back up and running.
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