Visitor
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1 Message
Appointment issues
I ordered wifi and home security stuff the week after Thanksgiving and the earliest appointment was December 23rd. I was under the impression the appointment was just for the home security stuff because we I had an account before, they just mailed my modem to me. But its been weeks and nothing. Ive tried to change my appointment and cancel it but eveytime I call I keep getting a bot that says I have no appointment and gives the wrong address even if I provide the id attached to my order confirmation. I'm beyond frustrated and just want my wifi or to cancel my order
EG
Expert
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114.8K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.7K Messages
6 hours ago
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