Visitor
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1 Message
Appointment Dates Don’t Work For Me
I’ve been trying to schedule my installation appointment but the app won’t show me the desired date I need. When I submitted the transfer service request due to moving to a new address, I was wrongfully scheduled on a day prior to my move in. I need help!!!! The virtual assistant is not displaying the date I need.
XfinityChelseaB
Official Employee
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1.8K Messages
1 day ago
Hello @user_yv3yox, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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