Skip to main content
JadeRLaB05
1st Topic

Visitor

 • 

4 Messages

Tuesday, October 28th, 2025

Appointment Confirmation & Account Issues

Hello!

I have an appointment scheduled for tomorrow (Wednesday October 29th @2:00-4:00pm) and attempted to confirm this via the XFinity Assistant. It was having trouble logging me in, so I attempted again to do so on the mobile app, but it tells me I am not a verified user. 

May I please have help with confirmation and possibly troubleshooting my account?

Question

 • 

Updated 

3 hours ago

12

1

0

Oldest First
Selected Oldest First
XfinityLinda

Official Employee

 • 

2.2K Messages

3 hours ago

Thanks for meeting us here to confirm your appointment, @JadeRLaB05. Are you the account holder? If so, please review this article: https://www.xfinity.com/support/articles/primary-and-secondary-accounts to ensure you're listed as the Primary user or Manager with your Xfinity ID. Let us know if you're able to gain access. Otherwise, we can troubleshoot with you.

4

0

JadeRLaB05

Visitor

 • 

4 Messages

I appreciate the speedy reply!

Unfortunately I cannot even sign into my account on the website. It keeps giving me errors and putting me into a refresh loop. Or if it does load, it loads onto the main page welcoming me back, but when I tab over to follow the instructions of the page, it tells me to sign in again, and then it has an error once again.

Like

Reply

3 hours ago

0

JadeRLaB05

Visitor

 • 

4 Messages

@JadeRLaB05​ But to affirm your question, yes, I am the account holder.

Like

Reply

3 hours ago

0

XfinityLinda

Official Employee

 • 

2.2K Messages

@JadeRLaB05 Oh, no! That would be frustrating for me as well. Let's take a look at your account. Please send us a Direct Message with your full name and service address. We look forward to your message.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 hours ago

0

JadeRLaB05

Visitor

 • 

4 Messages

Thank you!

I have sent a Direct Message and will continue conversation over there!

Like

Reply

3 hours ago

0

forum icon

New to the Community?

Start Here