1 Message
Appointment canceled with no explanation
I took off work because YOU told me someone had to be home for the appointment and the. YOU canceled the appointment with no explanation. This is ridiculous, and I can’t talk to an actual human rep about it.
XfinityRaul
Official Employee
•
1.5K Messages
10 days ago
Hello, @user_rokgsy. I'm sorry to hear your appointment has been rescheduled. I would be more than happy to review your account to see what we can do to get someone out there. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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