Visitor
•
1 Message
Apple watch
Hello,
Need to remove the service for the apple watch. Haven't taken it out of the box and used it at all.
Visitor
•
1 Message
Hello,
Need to remove the service for the apple watch. Haven't taken it out of the box and used it at all.
XfinityBillie
Official Employee
•
4.2K Messages
5 months ago
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user_2e35c5
Visitor
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2 Messages
5 hours ago
In Dec 2025 in went into the XFINITY store in Aurora, Co to see if I could get my bill lowered. Than agent that helped me was very nice and was able to reduce my monthly payment. After he finished he said that because I was XFINITY Diamond member he had a free watch for me. Remembering that XFINITY sometimes reward members with free gifts. I told him that I didn’t need or want a watch because I had my IPHONE . Well he finally convinced me to try it. He said all I had to do was sight up for an additional line for $10 a month and if the watch didn’t work out for me I could cancel the line after 6 months.
well yesterday I called to cancel the line and the agent on the phone told me I would have to pay off the watch or keep the line for an additional 30 months. I feel XFINITY took advantage of me. It appears the watch was not free”as advertised nor could it drop the line in 6 month. I have been a customer of XFINITY for 30 years and this is the 1st an agent took advantage of me because of my age and lack of technical knowledge . I want the watch line cancelled and the watch balance reduced to zero. I am willing to return the watch. As you can see it was never used other than a time peace.
(Removed due to PII)
(edited)
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