Visitor
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2 Messages
Apple Watch Promotion
Hello Xfinity Support,
I need assistance with an Apple Watch promotion issue involving two devices received under the $300 off / $300 watch offer.
There are two separate concerns:
1. My wife’s watch
At the time of purchase, we were told she could simply pair the watch to her iPhone and choose not to activate a separate cellular line. That option was presented as a valid customer choice that would not affect the promotional terms. Based on that representation, I will not accept any attempt to reverse promotional credits, charge back the device cost, or impose a mandatory line fee for her watch.
2. My watch
I am willing to activate and pay the $10 monthly line fee for my watch as a standalone cellular device—but only if Xfinity can successfully resolve the current activation issue. At present, the watch cannot be activated due to an eSIM/provisioning issue preventing proper setup.
My requested resolution is:
• Confirm my wife’s watch remains eligible for the promotion without chargeback or line charges based on the sales representation made to us
• Escalate my watch activation issue to technical/engineering support
• Do not charge me for service that cannot be activated or used
• If the issue cannot be resolved promptly, remove the line charge or apply offsetting monthly credits until it is fixed
• Provide a case number and next escalation contact
I’m trying to resolve this reasonably and would appreciate prompt assistance.
Kindly,
Jason
Accepted Solution
XfinityRaul
Official Employee
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2.8K Messages
2 months ago
@user_bl90g Thank you for making us aware of your concern with these Apple watches via Forums. I would be more than happy to help get this resolved for you as quickly as possible. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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user_e15lyz
Visitor
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1 Message
2 hours ago
I also have an issue with this promotion. I was sold the promotion based on using it as a standalone line(phone calls without IPhone nearby). But after receiving both watches (mine and my wife’s) neither will work as standalone device and Xfinity won’t activate them without loosing the promotion. Why pay for a separate line (10 dollars per watch/line) when I can’t use that feature? I am very upset about this.
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