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user_56b2f3
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Tuesday, May 3rd, 2022 1:57 AM

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Apple watch not working and store refusing return

i got the apple watch from xfinity store in 75th street, Naperville, IL.  Xfinity not able to make my cellular service function in my apple watch.  The customer service says that there is some pending order and now that the store is also not able to get back the device.  I do not know whom to raise the complaint.  Can some one help me to provide the proper escalation path to complaint

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3 years ago

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XfinityWilliam

Official Employee

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1K Messages

3 years ago

Hi @user_56b2f3. Please call our wonderful Xfinity Mobile team at 1 (888) 936-4968. They will be able to better assist you with this concern.

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user_56b2f3

Visitor

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@XfinityBilly​ I called your wonder customer service and they make me stay in line for 40 mins with no answer.  I spent nearly 4 hours in phone and xfinity is so tactical tha they dont provide proper escalation path.

3 years ago

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XfinityWilliam

Official Employee

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1K Messages

Our Xfinity Mobile support team is 24/7 and will be able to assist with this. For security reasons, we must ask our Xfinity Mobile customers to contact that number. Another way for assistance, is visiting the local Xfinity Mobile store and speaking with a rep in person.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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