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Friday, November 8th, 2024 6:22 AM

Apple TV. Need help

Apple Netflix, and one other we’re not allow me to proceed specifically Apple when trying to open is sent to Xfinity for verification and is denied every time please help

Official Employee

 • 

1.2K Messages

14 hours ago

user_ljt9lw Good morning! Thanks for reaching out to us on our Xfinity forums for help with accessing the programs. I'm sorry that it's causing your trouble. I know how it is when you just want to relax and throw on a show to be stopped. I would love to help figure this out and make sure we don't have any additional issues. Are you subscribing to our Streamsaver package for your access to Apple TV and Netflix? Let's check out the entitlements and make sure that your services are being delivered correctly. 

Please send us a direct message with your name and service address. From there we can verify the account and dig into the trouble. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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