Apparently Xfinity doesn't like feedback for bad service

I was wanting to let Xfinity know that they need to train their chat associates better.  I recently entered into another 2 yr contract in order to keep my same service and price.  But upon this, the sales rep from last week said he could get me the same deal but with a free Ipad.  Curious, I asked what the catch was.  He replied no catch I just needed to pay Fed tax and an xfinity fee that came up to $60.  So believing that the rep was being truthful and not hiding anything I agreed.  In the following days before I even received the Ipad I was getting calls and emails telling me that I needed to activate the Ipad.  A little confused because I've owned Android tablets and there isn't any activation required, just a wifi setup.  So I finally received the Ipad, but being cautious and a little confused I contacted xfinity and talked to two more associates just to find out that the Ipad is a cellular tablet and is useless without xfinity mobile on it.  I was never looking to add anything to my account, just re-up my internet and now I have a $60 useless Ipad that is getting returned because the previous rep was unknowledgeable or deceived me purposely.  I now have to go through the inconvenience of running the Ipad to a store for return and wait the week to receive my refund.  This quite upsets me and makes me regret that I didn't check into Allo's rates first before re-upping with xfinity since now Allo runs lines through my community.