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Apparently Xfinity doesn't like feedback for bad service
I was wanting to let Xfinity know that they need to train their chat associates better. I recently entered into another 2 yr contract in order to keep my same service and price. But upon this, the sales rep from last week said he could get me the same deal but with a free Ipad. Curious, I asked what the catch was. He replied no catch I just needed to pay Fed tax and an xfinity fee that came up to $60. So believing that the rep was being truthful and not hiding anything I agreed. In the following days before I even received the Ipad I was getting calls and emails telling me that I needed to activate the Ipad. A little confused because I've owned Android tablets and there isn't any activation required, just a wifi setup. So I finally received the Ipad, but being cautious and a little confused I contacted xfinity and talked to two more associates just to find out that the Ipad is a cellular tablet and is useless without xfinity mobile on it. I was never looking to add anything to my account, just re-up my internet and now I have a $60 useless Ipad that is getting returned because the previous rep was unknowledgeable or deceived me purposely. I now have to go through the inconvenience of running the Ipad to a store for return and wait the week to receive my refund. This quite upsets me and makes me regret that I didn't check into Allo's rates first before re-upping with xfinity since now Allo runs lines through my community.
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