Appalling Support Experience: Upselling and Security Red Flags During Pixel eSIM Request

I am writing to express my absolute disbelief at the "support" I received over the last 24 hours while trying to perform a simple eSIM activation for a new Pixel phone. What should have been a 10-minute technical process turned into a day-long ordeal involving aggressive upselling, unnecessary credit checks, and "solutions" that would have resulted in losing my phone number for a week.

The highlights of this experience included:

• Aggressive Upselling: Before addressing my activation, the agent insisted I purchase "Xfinity Mobile Care" for $17/month. I had to decline multiple times just to get back to the issue at hand.

• Data Privacy Concerns: I was told my new device "wasn't on the account" and was sent a secure link asking for my SSN and Date of Birth. Why is a full credit-check-style verification required to swap a device on an existing, active line? As soon as I provided the info and asked the agent to be careful with my account, he disconnected the chat.

• The "New Number" Scam: The subsequent agent tried to convince me that the only way to get an eSIM was to assign me a brand-new phone number and then "file a ticket" to swap my old number back in 5–7 business days. This is predatory and logically soundless. Suggesting a customer lose their primary contact number for a week just to activate a device is unacceptable.

I have screenshots of the entire transcript. I am currently without an active device because your agents are more interested in hitting sales quotas for "new lines" and insurance than they are in providing basic technical support for existing customers.

I need an official response and a competent technical lead to reach out and activate my eSIM using my existing number—without further requests for my SSN or attempts to change my plan.

Notice of Formal Complaint: Be advised that I will also be filing a formal complaint with the FCC (Federal Communications Commission) regarding this experience. The attempt to force a new phone number onto my account (effectively creating a new line under false pretenses) and the aggressive solicitation of insurance products before providing technical service are unacceptable business practices. I expect a resolution to my eSIM activation immediately without further "workarounds" or sales pitches.

[Images Removed: "Personal Information - Chat Transcript"]