Visitor
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1 Message
App won't let me get a callback and the website doesn't let me login without an "bad error"
Trying to cancel my account. I am moving out of area and Spectrum is the new provider. I can't schedule a callback in the app and I can't login via the website without getting an error message (I know my user and password).
XfinityBenny
Official Employee
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1.4K Messages
3 hours ago
@asilburn Thanks for adding a post to the forum. We can help with this. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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