Skip to main content

    Support

    Offers

U
user_ul1fpg
1st Topic

Visitor

 • 

2 Messages

Monday, June 16th, 2025 6:36 PM

App load times and navigation shockingly slow

As per subject - existing X1 box is painfully slow when loading apps and generally navigating around them / searching for shows.

As we’ve just received a new router to ensure we’re compliant with locally scheduled Xfinity works to improve upload speeds, perhaps we could also look into providing a newer TV box that can actually make use of the gigabit internet we have as the coax is appalling.

Question

 • 

Updated 

1 day ago

10

1

0

XfinityRaf

Official Employee

 • 

1K Messages

1 day ago

Good morning @user_ul1fpg. We're very sorry to hear about your issues with your X1 box, and would be happy to help get you another one if needed. Besides updating your modem, have you done any troubleshooting on the box itself? 

2

user_ul1fpg

Visitor

 • 

2 Messages

Hi Raf - yes… cleared local data and worked through troubleshooting via the app and online assistant.

Like

Reply

1 day ago

0

XfinityMarshante

Official Employee

 • 

145 Messages

@user_ul1fpg, thank you for providing the troubleshooting steps that you have taken so far. Since these steps have not helped, we would be glad to provide you with another box.  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

forum icon

New to the Community?

Start Here