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user_4gyhlt
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09/22/2026 2:55 AM

Apartment WiFi Box, Don't want to wait till Thursday.

I'm in an Xfinity Communities/bulk apartment plan. The pre-installed gateway in my unit has completely died—zero lights, and I've verified the wall outlet works. The app doesn't show the gateway or give me an equipment replacement option. I need the Communities gateway replaced.

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4 days ago

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EG

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121.5K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKassie

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2.7K Messages

4 days ago

 

user_4gyhlt Hello there! Thank you for reaching out to our Xfinity Forums Team! I'm sorry to hear your modem isn't working properly. The best thing to do is get in touch with your property management company. They have a direct contact for the pre installed services technical support team. If that doesn't work, please let us know. 

 

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