Visitor
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2 Messages
Apartment unit missing
Hi,
my name is Angela. I’m trying to subscribe online a home internet plan but I can’t find my apartment number in the building. I see other apartments except mine. How can I fix it??
Visitor
•
2 Messages
Hi,
my name is Angela. I’m trying to subscribe online a home internet plan but I can’t find my apartment number in the building. I see other apartments except mine. How can I fix it??
CCJess
Problem Solver
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323 Messages
2 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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CCJess
Problem Solver
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323 Messages
2 years ago
Thank you for reaching out to us here, we can certainly help you with seeing the availability of service at your address. I would like to get a ticket put in to see about adding this address, so we can get you service if possible. Will you please provide us with your phone number and email address for this ticket?
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CCJess
Problem Solver
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323 Messages
2 years ago
Thank you for responding on our live chat, I will follow up with you there.
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