2 Messages
Apartment Unit - Commercial to Residential Internet Services
My girlfriend recently moved into an apartment building and is trying to get internet but keeps getting pushed to business plans. The building consists of strictly residential units and is not used for business purposes. The unit is wired for internet as there is a Coax cable wall mount already in the unit. Can somebody please help with changing from business to residential for internet services. Thank you.
XfinityPaula
Official Employee
•
1.4K Messages
4 months ago
Hello user_ppctch. Thanks so much for reaching out to us on our Xfinity Forums for help with correcting the address for your girlfriend's new apartment. I'm happy to help out. I know how vital it is to have services active when moving, so I will try to have this corrected asap. One thing that I have come across is that some property location will offer services to their residents. Are you familiar if any services from Xfinity are offered with her lease? Outside that, we should not have an issue with having the address corrected.
Please send us a direct message with your name and the service address. We can help from there with the correction.
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