Visitor
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3 Messages
Apartment unavailable for service?
I am trying to move my service to my new apartment, but Xfinity says the service is unavailable. The apartment is only about 20 minutes from where I currently live and the other apartments in the building have access or are already using Xfinity services. My lessor even recommended Xfinity to me, not knowing I was with the service.
What am I supposed to do to get this resolved?
flatlander3
Problem Solver
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1.5K Messages
2 years ago
Apartments, sometimes even townhouse developments/managed communities can be odd. Sometimes they have a contract with an ISP that wired it and if there is no Coax in the unit, it might be DSL with Centurylink or someone else.
Ask the property management company or landlord if you have one of those. They might have their own install rules too if you need to drill holes in the structure.
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EG
Expert
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111.7K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCYvonne
Contributor
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340 Messages
2 years ago
Hello @user_00e8d3 I would be happy to submit a serviceability request to see if we can provide service to your new apartment. Please send us a DM with your full name and address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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