Visitor

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2 Messages

Friday, July 10th, 2026 1:13 AM

Apartment Switching to Bulk Plan

I haven't been able to get as much clarity as I'd like from my apartment management so I am asking here. They are switching to a bulk MDU internet plan (currently units are responsible for having our own internet) and I want to know what the ramifications are. Would I be able to keep my own subscription/account or must it be merged into their MDU contract? What kind of control will I have over the equipment settings (I have a Raspberry Pi and other devices that require me to have admin access to the gateway to change settings)? Would I still be eligible for rewards/perks after they switch to the bulk plan? I read online that bulk customers are ineligible.

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Expert

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119.2K Messages

15 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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874 Messages

14 hours ago

Hello @user_271scr I completely understand wanting to know the changes to your internet account. I can say that all bulk plans are different so until it is put in place, I wouldn't be able to give you much detail. However, I can look into your account to see if there has been any notes regarding your future bulk agreement. How does that sound?

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