Visitor
•
2 Messages
Apartment Switching to Bulk Plan
I haven't been able to get as much clarity as I'd like from my apartment management so I am asking here. They are switching to a bulk MDU internet plan (currently units are responsible for having our own internet) and I want to know what the ramifications are. Would I be able to keep my own subscription/account or must it be merged into their MDU contract? What kind of control will I have over the equipment settings (I have a Raspberry Pi and other devices that require me to have admin access to the gateway to change settings)? Would I still be eligible for rewards/perks after they switch to the bulk plan? I read online that bulk customers are ineligible.


EG
Expert
•
119.2K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityDuron
Official Employee
•
874 Messages
14 hours ago
Hello @user_271scr I completely understand wanting to know the changes to your internet account. I can say that all bulk plans are different so until it is put in place, I wouldn't be able to give you much detail. However, I can look into your account to see if there has been any notes regarding your future bulk agreement. How does that sound?
2
0