Apartment Provided Internet (FIber) with Ruckus Access Point and Sonos Sub4

Hello,

I just moved into an apartment that provides internet access via a wireless Ruckus Access Point. It is ceiling mounted. I have a Sonos Ultra Arc Soundbar and Sonis Sub4 woofer. The Soundbar works fine, however when I try to add Sub to the sound bar (Sonos Arc) it will not work. I did some google searches and I believe that the access point needs to be configured differently and to turn off directed multicast (or something like this). I called in and spoke to a representative that handles Xfinity Bulk (for apartment communities) and a ticket was created ([Edited: "Personal Information"]). I found another customer with the same exact problem and hope to speak with someone who manages this configuration for my service as well. Thank you.