Visitor
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1 Message
Apartment number missing in address
I just signed up for a new subscription but the apartment number is missing in my address. The shipment already failed to reach me once. I received another message saying that they will send it via another delivery service. It has been 24 hours and I have not received a tracking ID yet. Please tell me how to edit my address so this time it reaches the correct address.
XfinityAmira
Official Employee
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5K Messages
1 hour ago
Good morning user_l2exer, and thanks for reaching out on our Xfinity Forum about this address update. We know you have many options out there, so we truly appreciate you choosing Xfinity. We hope to provide you with service for many years, and please know that my team is always here to support you with your service needs.
We would be more than happy to assist you with getting your apartment number added. I see you have already sent us a Direct Message. Please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you via the direct message you sent.
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