1 Message
apartment number is missing for Internet + moving apartments
Hi, I already have Xfinity WiFi at my current apartment, but I will be moving apartments this week - I am pretty sure my building has Xfinity as mentioned by my landlord but
1) When typing in my address, there are only a couple of unit numbers in the dropdown, and my apartment unit number is not there so I cannot proceed - please help me figure this out!
2) I'm hoping I can keep my current plan's speed/pricing and just move it to the new apartment
3) not sure how moving works, ie. could I just easily transfer the address, will I have some slight overlap in service? etc.
EG
Expert
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109.9K Messages
20 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySheila
Official Employee
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1.1K Messages
20 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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