Visitor
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1 Message
Apartment mislabeled as Business Address
I moved into my apartment yesterday and I’m trying to add our new apartment in the app, it labeled it as a business address, when it is an apartment. Any suggestions for this?
Visitor
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1 Message
I moved into my apartment yesterday and I’m trying to add our new apartment in the app, it labeled it as a business address, when it is an apartment. Any suggestions for this?
EG
Expert
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119.9K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.6K Messages
4 months ago
Hello, @user_tgilpc Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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user_5l3sbr
Visitor
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1 Message
16 hours ago
Hi, I’m having the same issue. My new apartment at 1001 City Ave, Unit WB-113, Wynnewood, PA 19096 is being incorrectly identified as a business address. I’m an existing residential Xfinity customer and I’m trying to transfer my 1 Gig Internet service to this apartment. Could Xfinity Support please help me correct the address classification and assist with the service transfer? Thank you!
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