1 Message
apartment media package
I am already an xfinity customer. My apartment complex just started charging for an "Xfinity Media Package". What should I do so that I am not paying double for my services?
1 Message
I am already an xfinity customer. My apartment complex just started charging for an "Xfinity Media Package". What should I do so that I am not paying double for my services?
EG
Expert
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111.9K Conversations
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.9K Conversations
2 years ago
Thank you for reaching out to us here @user_1jeg8c. We can check on that change from here for the service provided by your complex. Could you send us a direct message with the full name and the complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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