Visitor
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2 Messages
Apartment In-house Cable Disconnected
A Xfinity Installer came to install internet service November 1 in our apartment. He could not complete the job because he could not locate the cable from the wiring closet to our unit. He put in a request for another “special” unit to resolve the issue and install a new cable if needed. About November 24th an Xfinity “specialist” came to solve the cable issue. He worked for several hours and eventually got the internet working in our apartment. I discovered later that he had disconnected the in-house Direct TV feed that the building includes with our rent. It provides us with local TV channels and a few other things like News, Hallmark and History channels. I have not been able to get Xfinity to restore the disconnected in-house cable channels, though I have made multiple attempts to do so. How do I get this resolved?
EG
Expert
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115K Messages
13 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.2K Messages
12 hours ago
Hello user_rwezl7 thank you so much for taking the time to reach out here and share your experience her on our Forums! This sounds like a headache of a situation, and we're happy to help however we can.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime. You can also use the link below to begin a conversation
https://forums.xfinity.com/direct-messaging
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strega7
Contributor
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468 Messages
12 hours ago
Keep in mind that the simple way of getting DirecTV is to put the cable back in the wiring closet. This will disconnect Xfinity. If you want both, then you need another cable, and agreement from Comcast to install one and probably permission from the building. (Unless there is some device that I’m unaware of that somehow squeezes two services onto one cable.)
I used to move cables back and forth between these same two providers in my parents' building. My parents building used to have comcast and all was easy. They provided free TV, and you could add internet and phone as you wished. Then some genius administrator found he could save $5/room by switching to DirecTV and he told all the residents not to worry because everything would stay the same. And he had quit before the changeover leaving the new admin to deal with the chaos.
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