Apartment address is marked as Business Address

I'm trying to set up residential Xfinity service at my new apartment but the system is flagging my address as commercial and won't let me complete the order. How can I get this address reclassified so I can order service?

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XfinityDilary

Official Employee

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3.4K Messages

8 hours ago

Thank you for posting on our community forums for assistance, cgarcia0. We'll need to open a ticket to reclassify the address. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Customer Service

cgarcia0

Apartment address is marked as Business Address

XfinityDilary

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