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Visitor

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12 Messages

Wed, May 5, 2021 8:53 AM

Anyone noticed that in Chicago "advanced security function is down?"

was told by tech support should be up tomorrow? now have 'protected browsing on my xFi App

Responses

Official Employee

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111 Messages

1 m ago

Hello, @user_6cc44d, and thank you for reaching out through our Community Forums page recently with your xFI Advanced Security concerns! I'm sorry to see that this feature hasn't been working for you as it should be, and want to make sure we get to the bottom of this with you. Our team of experts is here to help address this concern as well as any other service questions or concerns you have for us!

 

First, can you please tell me if you've checked on the Xfinity app or xFI website that Advanced Security is currently turned on? With part of our recent update and some software fixes, it is now an option to have Advanced Security on or off, and may have defaulted to off when the update completed.

 

You can turn on Advanced Security from the Connect tab in both the Xfinity app and the xFi website. Simply click on the Advanced Security tile and follow the steps to enable Advanced Security.

Note: It may take up to 10 minutes to fully enable Advanced Security.

To view the Advanced Security Dashboard, select the Advanced Security tile from the Connect tab. Learn more about using xFi Advanced Security and Comcast's commitment to Privacy and Security.

I am an Official Comcast Employee.
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Visitor

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12 Messages

regardless. it can’t be turned on either from a browser or xFi app. 

Official Employee

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194 Messages

Please reach out to us privately, so we can help research this further. We can work on your specific network and open additional investigation requests on our end. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

 • 

12 Messages

yes, multiple times. no go

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