Visitor
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12 Messages
Anyone noticed that in Chicago "advanced security function is down?"
was told by tech support should be up tomorrow? now have 'protected browsing on my xFi App
Visitor
•
12 Messages
was told by tech support should be up tomorrow? now have 'protected browsing on my xFi App
Responses
ComcastMacey
Official Employee
•
118 Messages
1 m ago
Hello, @user_6cc44d, and thank you for reaching out through our Community Forums page recently with your xFI Advanced Security concerns! I'm sorry to see that this feature hasn't been working for you as it should be, and want to make sure we get to the bottom of this with you. Our team of experts is here to help address this concern as well as any other service questions or concerns you have for us!
First, can you please tell me if you've checked on the Xfinity app or xFI website that Advanced Security is currently turned on? With part of our recent update and some software fixes, it is now an option to have Advanced Security on or off, and may have defaulted to off when the update completed.
You can turn on Advanced Security from the Connect tab in both the Xfinity app and the xFi website. Simply click on the Advanced Security tile and follow the steps to enable Advanced Security.
Note: It may take up to 10 minutes to fully enable Advanced Security.
To view the Advanced Security Dashboard, select the Advanced Security tile from the Connect tab. Learn more about using xFi Advanced Security and Comcast's commitment to Privacy and Security.
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