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Visitor

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12 Messages

Wed, May 5, 2021 8:53 AM

Anyone noticed that in Chicago "advanced security function is down?"

was told by tech support should be up tomorrow? now have 'protected browsing on my xFi App

Responses

Official Employee

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118 Messages

1 m ago

Hello, @user_6cc44d, and thank you for reaching out through our Community Forums page recently with your xFI Advanced Security concerns! I'm sorry to see that this feature hasn't been working for you as it should be, and want to make sure we get to the bottom of this with you. Our team of experts is here to help address this concern as well as any other service questions or concerns you have for us!

 

First, can you please tell me if you've checked on the Xfinity app or xFI website that Advanced Security is currently turned on? With part of our recent update and some software fixes, it is now an option to have Advanced Security on or off, and may have defaulted to off when the update completed.

 

You can turn on Advanced Security from the Connect tab in both the Xfinity app and the xFi website. Simply click on the Advanced Security tile and follow the steps to enable Advanced Security.

Note: It may take up to 10 minutes to fully enable Advanced Security.

To view the Advanced Security Dashboard, select the Advanced Security tile from the Connect tab. Learn more about using xFi Advanced Security and Comcast's commitment to Privacy and Security.

Visitor

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12 Messages

here’s the error msge

Official Employee

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118 Messages

Thank you for providing more detail on the issue you are experiencing with the Advanced Security feature on the Xfinity App. Have you attempted any other troubleshooting, such as uninstalling and reinstalling the app or rebooting your modem, since this started happening?

Visitor

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12 Messages

Checked under My Services and its turned off. Error message when I try to turn it on. Under Connect there id no tile for an installation, just a link to “learn  more”. When i click it, it logs me out and takes me to an website offering new plans. 

Visitor

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12 Messages

@ComcastMacey   I have re-booted many times as well as un-installed and installed xFi. No progress

Official Employee

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2.7K Messages

Have you had the chance yet to try turning this feature on using a browser instead of the app at internet.xfinity.com/connect ?

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