Visitor
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2 Messages
Anyone else get a message saying xfinity subscription about to end?
I have received multiple emails stating that my Xfinity subscription is about to end. I am wondering if this is a fraudulent email with someone posing
as a Comcast representative.
XfinityKei
Official Employee
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2.4K Messages
10 months ago
This is a great question! @laucol I'm glad you reached out to our team for more help.
By any chance have you logged into your XFINITY App to check on that status of your account and plan?
I can definitely check your account to see if there are any details on your plan such as a promotion ending.
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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