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user_0dw7qy
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Monday, August 3rd, 2026 3:48 PM

Anybody Have a Solution for: Your Xfinity account is already linked to another Peacock account.

I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of our community Gig Internet Service. I had this working on the old account.... How do we unlink the old account and link the new account??

I get the following message when trying to activate my Peacock Subscription.

Your Xfinity account is already linked to another Peacock account.

I tried chatting and calling customer service and they are unable to help, close my tickets, etc.

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2 hours ago

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XfinityEmilyB

Official Employee

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2 hours ago

 

user_0dw7qy Welcome to our community forum! We are so grateful that you brought your Xfinity service with you to the new place :). Thank you for reaching out so we can help you activate Peacock premium after the move. Please reach out to Peacock Support so they can unlink your existing subscription, and we can activate the new subscription for you to start enjoying! 

 

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