bthetoy's profile

Regular Visitor

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2 Messages

Thursday, October 10th, 2024 4:18 PM

any possible retention offers?

Hello. I am wondering if there are any promotions available for my account to lower the monthly cost? I see my monthly payment is set to double at the end of this month once my contract expires. I have been a Comcast customer since 1997.  Thanks for any help you can provide!

I am posting publicly, because I was previously advised that "In the future to get started, please create your own public post for your concern/issue you need help with without your account information. Please provide as many details about your experience, questions, or concerns as possible. Doing so will auto-open a ticket in our system, and we can assist you in the order your request is received. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference."

Expert

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106.6K Messages

8 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.5K Messages

8 days ago

@bthetoy Wow! Almost 27 years as a loyal customer. I would be more than happy to review your account to see what promotions are available in your area that will help reduce your monthly payment.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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