bthetoy's profile

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Thursday, October 10th, 2024

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any possible retention offers?

Hello. I am wondering if there are any promotions available for my account to lower the monthly cost? I see my monthly payment is set to double at the end of this month once my contract expires. I have been a Comcast customer since 1997.  Thanks for any help you can provide!

I am posting publicly, because I was previously advised that "In the future to get started, please create your own public post for your concern/issue you need help with without your account information. Please provide as many details about your experience, questions, or concerns as possible. Doing so will auto-open a ticket in our system, and we can assist you in the order your request is received. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference."

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