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user_ab8dfe
1st Topic

Visitor

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2 Messages

Friday, May 23rd, 2025 5:34 PM

Any humans at Xfinity

Are there any humans that work at Xfinity these days? Eveyone is powered by AI except AI is not helping. I need to speak to a real person about my security cameras. 

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Updated 

1 day ago

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XfinityRaf

Official Employee

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922 Messages

1 day ago

Good morning @user_ab8dfe. Every agent here on our Forums is a real person. Can you provide some more details about what the issue with your security cameras is? 

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user_ab8dfe

Visitor

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2 Messages

I don’t need them anymore. And I want to know if I’m getting charged for them. If I am I need to cancel that service. I can keep the alarm service we have. 

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1 day ago

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XfinityRaf

Official Employee

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922 Messages

Thanks for those details. If you could send our team a direct message with your full name and full address, we can check that for you.
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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