murphdb's profile

Visitor

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1 Message

Tuesday, June 17th, 2025 5:36 PM

anticipated date to bury the cable

Have been waiting weeks for Xfinity to come bury a cable. Can't get an update through AI response, can't reach a live agent.

Official Employee

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1.8K Messages

12 days ago

 

murphdb Good afternoon! Thank you for reaching out to our Xfinity Forums Team regarding your line being buried. I can see how this would be a concern. I'd be happy to take a look, and provide you with an estimated timeline. When you get a moment, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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