Visitor
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2 Messages
Ant nest in router given to me at Xfinity store
I recently signed up for Xfinity internet. I picked up a router at the store and placed in a cabinet where the cable was. A few days later, internet went out. I checked, and ants were pouring out of the router, including larvae. It was obvious that there was an active ant nest inside the router given to me by Xfinity. I am doing my best to get rid of this infestation, but it may be necessary to call an exterminator. Xfinity has offered a $10 credit over text messages. This is insultingly low. Exterminator costs in my area will run at least $500, or more since multiple visits may be required if the nest gets established here. Since Xfinity is directly responsible for bringing this infestation into my home, I expect them to offer much more than this at a minimum. I am unable to speak with a human at Xfinity, only AI, and then eventually after lots of talking with the AI I got to have text messages with an agent. I would also expect Xfinity would give some way to contact them more directly since, again, they are directly responsible for creating an infestation in my home.
EG
Expert
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117.1K Messages
8 months ago
Concern moved here for help.
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XfinityAlfonso
Official Employee
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2.5K Messages
8 months ago
Hello user_2e2kkm are the internet services still compromised? We can certainly help in any way to restore services; however, we cannot confirm the source of the infestation without an on-site visit.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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